Cancellation Policy

TRAVELER CANCELLATION

 Travelers may cancel their trip through our site or mobile app, and the cancellation is effective immediately. The total amount refunded will depend on when the traveler cancels the trip, and varies by fee component (trip price, trip fee, protection fee, and if applicable, young driver fee).

There are no credits/refunds issued for early returns.

 

Trip price & trip fee 

 

TIME OF CANCELLATION

 

TRIP PRICE REFUNDED

 

TRIP FEE REFUNDED

         

< 1 hour from booking trip

 

100%

 

100%

> 7 days before trip start

 

100%

 

0%

1–7 days before trip start

 

90%

 

0%

< 1 day before trip start

 

0%

 

0%

The trip fee is non-refundable once an hour has elapsed from the time the trip is booked (i.e. when the owner confirms the pending trip).

 

Protection fee

 

The protection fee is fully refunded if the trip is cancelled before it starts.

 

Young driver fee

 

The young driver fee is fully refunded if the trip is cancelled before it starts.

 

OWNER CANCELLATION

 

If an owner wishes to cancel a booked trip, they must notify the traveler via on-site messaging at least 72 hours in advance, and process the cancellation through the uRide website or mobile app. The cancellation is effective immediately, and the traveler receives a complete refund. Travelers are counting on owners to provide the car, so repeated cancellations will subject the owner to removal from the marketplace.

 

Cancelling a trip within 72 hours of the start of a trip will subject the owner to a minimum $50 fine and potential removal from the marketplace.

 

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